Ancoris Support Services

Ancoris prides itself on offering vendor-level expertise in dealing with technical support enquiries.

We offer our services either on the phone or via email and will dedicate our time in ensuring that we provide the best service to our customers. On-site support is available by arrangement.

Software Support and Maintenance Agreements

Provides telephone and email support post-sales for technical issues related to supplied products. This also includes access to the relevant Vendor's Online Knowledge Base (if available). Ancoris has direct access to its suppliers escalation processes.

Support agreements usually include Product Maintenance and upgrades including Hot Fixes, Service Packs, new versions and access to Beta products when available.

A Support Contract is required with the initial purchase of all software products.

Project Support Agreements

Project Support agreements supplement Ancoris on-site implementation and consultancy services. Project support provides on-going access to Ancoris consultants. This includes a nominated technical account manager, regular on-site project review meetings, technical health checks and ad-hoc telephone access to technical consultants. Every effort is made to ensure continuity with the consultants engaged on the original design and implementation.

Pre-Sales Support

Ancoris provides open support by telephone and email to assist in the software trial evaluation process. It is an opportunity to demonstrate the level of professionalism that potential customers can expect after the sale.

Support Hours

Monday through Friday 9 a.m. - 5.30 p.m.

Extended hours support is available by arrangement.

To raise a support case:

Please send an email to: support@ancoris.com

Please include the product and any diagnostic information in your email. This will raise a case for you.

You may telephone: 0845 2626750 once you have raised the case by email.