Google recommends engagement with partners for Google Apps for deployment and support and views their partners as a critical component of the customer experience.
Google depends on their partners to provide:
- local customer relationships and expertise
- personalized reach
- a broad set of complementary services
What are the benefits of purchasing through a reseller?
Resellers provide essential services that allow customers to take maximum advantage of the Google Apps suite, ease the initial setup, migration, customization, and ongoing user experience.
Google's program is designed to enable its resellers to support the customer relationship, from billing to support, customized services, and communications. Google's focus is on building a best-in-class product and allowing their partners to deliver a best-in-class experience.
While not required, resellers are encouraged to be the front line support for Google's customers, including this in their overall package of offerings. The support link in a customer’s administrator control panel will direct your to your partners support contacts.
What can you expect from a Google Reseller?
Post-sales activities are a core component of a reseller’s role, ensuring that the customer is fully deployed, migrated, and trained, in addition to providing ongoing support and consultation to the customer.
Your reseller should have trained and certified Google Deployment Specialists to support your deployment.
The reseller management console allows partners to centrally create, administer, and manage all customer accounts, manage ordering across SKUs, view order and invoice history, handle billing, and directly manage support cases with customers.
How are Google Resellers trained and certified?
Resellers receive sales, marketing, and deployment training, for both technical and non-technical roles.
Resellers gain access to Google Partner Connect, an exclusive partner portal with frequently updated tools and collateral for sales, marketing, and deployment, including regionally-specific materials.
The Google Apps Certification Program is targeted at Google Apps Resellers, providing certifications for both sales and deployment. Individuals who pass the exam receive a badge and certificate. The Google Apps Sales Specialist exam certifies sales professionals who demonstrate the skill and knowledge required to sell Google Apps. The Google Apps Certified Deployment Specialist exam certifies IT professionals who demonstrate the fundamental skills and knowledge required to deploy, configure, and migrate to Google Apps
Are there different types of reseller partner?
There are four categories of Google reseller partner:
- Google Apps SMB Authorised Resellers
- Google Apps SMB Premier Resellers
- Google Apps Enterprise Authorised Resellers
- Google Apps Enterprise Premier Resellers
What are the requirements to be a Google Apps Enterprise Premier Reseller?
This partnership level is reserved for firms who have proven their competency in the Google Apps Enterprise Reseller track through various criteria such as number of End User Accounts under management, number of certified professionals, and number of published customer success stories. Membership of this level is by invitation only by Google's Enterprise Division.
What type of partner is Ancoris?
Ancoris is a Google Apps Enterprise Premier Reseller. We are the most experienced UK partner in Google Apps and were the pilot partner for Google Apps Reseller Program in the UK back in 2008.
Ancoris can not only supply Google Apps for Business but we are also certified to deploy, support and train organisations and enterprises of any size.
Ancoris has helped many UK and Irish headquartered companies to "Go Google" . Ancoris provides fixed price migration packages for most scenarios which cover the suitability assessment/evaluation phase, the technical migration and user change management and training. Please ask us for a quotation or ask for a technical specialist to contact you to discuss your interest or arrange an evaluation.
Our long track record of success with Google includes over 150 successful implementations of Google Apps and Google Postini Services. Let us help you evaluate whether Google Apps for Business can help your business.
