Forrester's 2009 report - "Should your Email Live in the Cloud? A Comparative Cost Analysis" surveyed opinion in over 50 companies and reviewed over 20 email vendors, they determined that:

• 40% of businesses believe that managing email is now too expensive
• Consolidation, mergers or facing another software upgrade are triggers to consider moving to the cloud

Forrester identified the following key benefits of cloud offerings which go beyond cost:

• Reduced cost
• Ability to rapidly provision new users
• Reallocation of IT resources to more business centric projects
• Always running the latest software release and eliminating the pain associated with software upgrades
• Cashflow: Shifting the financial burden from up-front capital expense to operating expense

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