NetIQ AppManager for VoIP

NetIQ AppManager for VoIP management solution enables administrators to effectively monitor, secure and manage service levels for Nortel , Cisco and Avaya VoIP applications.

The Business Problem

Next-generation communication technologies, such as VoIP, can give your business a competitive advantage. But maintaining the performance and availability of VoIP applications can be daunting because of their complexity and the critical role they play:

• IP telephony servers must be available and voice mail responding
• Data networks must continue to operate at maximum performance
• Call quality must meet end-users' expectations
• VoIP security must be monitored to ensure availability and integrity

The NetIQ Solution

Continuous management is necessary to deliver the reliability and quality that customers demand and to ensure the success and availability of enterprise communication services. The NetIQ AppManager Suite (AppManager) provides a comprehensive solution for managing, securing, diagnosing and analyzing the performance and availability of VoIP, as well as distributed Windows-, UNIX- and Linux-based systems, applications and server infrastructures.

Key Features and Benefits

Simplifies VoIP management. With AppManager you can manage VoIP solutions, including IP phones, call servers, voice mail and IP contact center applications, as well as the underlying IT infrastructure—all from a single integrated console.

Maximizes performance and availability. Proactive 24x7 monitoring of the health and performance of the network, servers and VoIP applications ensures that you are immediately alerted to problems or potential problems in your VoIP environment.

Extends VoIP expertise. Knowledge built into AppManager designed specifically for VoIP applications provides immediate insight into VoIP application health and availability, dramatically decreasing the time needed to manage converged VoIP technologies and applications.

Provides powerful reporting capabilities. AppManager delivers a powerful and flexible reporting infrastructure. Extensive reports allow for monitoring service levels, call quality, overall performance, usage trends and capacity planning.

Monitors security events. With AppManager you can monitor the IP Telephony environment to detect security events and configuration changes. Real-time monitoring reduces exposure and increases response time to maintain high availability.

Call data analysis. NetIQ's AppManager for Call Data Analysis module enables you to collect and report on call detail records (CDRs) produced by VoIP systems such as Cisco CallManager. These records contain information such as call origination, destination, duration, and termination status. Most VoIP systems also provide information about the quality of the calls they process, including metrics such as jitter and latency, as well as the number of packets that were sent, received, and lost.

AppManager for Cisco

The product manages the system health and availability of Cisco IP Communications servers, including hardware, system resources and applications, and monitors critical performance information, including IP phone availability, call activity and gateway utilization.

With the NetIQ AppManager Cisco VoIP solution, you know if your servers can handle peak volumes and consistently deliver good call quality, while implementing security policies to help protect your network against security vulnerabilities and network threats.

Succeed with the NetIQ Solution:

• Prevent outages and ensure call quality without requiring additional resources to manage your IP telephony deployment
• Support unified messaging and contact center servers in the Cisco IP Communications Solution
• Manage Cisco Unity health and monitor key voice mail metrics, including ports in use, mailbox sizes and response time for logins and system messages
• Manage system health of key Cisco contact center servers and monitor call routing performance metrics
• Monitor Cisco CallManager server health by tracking key metrics, including CPU, memory usage and hard disk space
• Monitor the Cisco IP Telephony environment in real time to detect security events and configuration changes

The AppManager Cisco Management solution includes the following modules:

• AppManager for VoIP Quality - Includes support for call quality, underlying network metrics, Cisco SAA, H.323 Call Setup and SIP Call Setup
• AppManager for Cisco IP Telephony - Includes support for Cisco CallManager and CallManager Express
• AppManager for Call Data Analysis - Collects data from Cisco CallManager Publishers
• AppManager for Cisco Voice Mail - Includes support for Cisco Unity, Unity Express, Personal Assistant and Unity Bridge
• AppManager for Cisco IP Contact Center - Includes support for Cisco IPCC and IPCC Express

NetIQ's AppManager support for Nortel Networks Business Communications Manager (BCM), BCM50, Communication Server 1000 (CS 1000), and Nortel Contact Center ensures the health and availability of these Nortel Networks Voice over IP (VoIP) platforms and applications.

The Business Problem

Businesses continue to make significant enhancements to their IP networks, such as new IP telephony applications. The mission-critical nature of business voice services requires companies to continually monitor their status to minimize downtime. If your phone system goes down, your business loses revenue, productivity and credibility. You must know if Nortel BCM, BCM50, Nortel CS 1000, or Nortel Contact Center can handle peak volumes or if your gateway utilization is appropriate.

Deployment of new IP telephony applications requires integrated management solutions that enable administrators to take control of their entire voice network and server infrastructure.

AppManager proactively monitors the performance of networks and key servers to ensure 24x7 availability of business critical voice communication services. AppManager supports everything from systems and hardware management for Nortel BCM, BCM50, Nortel CS 1000, and Nortel Contact Center to voice quality and network device performance. The product quickly identifies the source of failures and performance problems and consolidates event management.

The NetIQ Solution

NetIQ's AppManager for VoIP management solution enables administrators to effectively monitor and manage service levels for VoIP applications, such as Nortel BCM, BCM50, Nortel CS 1000, and Nortel Contact Center. AppManager combines Nortel BCM, BCM50, CS 1000, Contact Center and call quality metrics with information about the availability and health of network devices and overall network performance for VoIP.

Using AppManager for proactive monitoring minimizes the cost of supporting Nortel VoIP services and functions, aids in capacity planning and can prevent outages of these business-critical voice solution.

Key Features and Benefits

Increases availability with reduced network and application downtime, coupled with built-in automated actions. AppManager quickly identifies the source of failures and performance problems and consolidates event management.

Lowers support costs and saves time by automating routine management tasks and corrective actions, allowing you to redirect efforts to higher value projects. Pre-configured AppManager Knowledge Scripts allow you to set up comprehensive, 24x7 monitoring in minutes, eliminating time-consuming manual support processes.

Diagnoses performance degradation so you can quickly pinpoint if the source of performance problems is at the hardware, operating system or application level. A centralized console provides at-a-glance health status. 
Modules

The AppManager Nortel Management solution includes the following modules:

• AppManager for Nortel IP Telephony - Supports Nortel BCM, BCM50 and Nortel CS 1000
• AppManager for Nortel Contact Center - Supports Nortel Contact Center
• AppManager for VoIP Quality - Includes support for H.323 Call Setup and SIP Call Setup

The NetIQ Solution

NetIQ AppManager for Avaya IP Telephony Management provides comprehensive monitoring, management and reporting for Avaya Communication Manager. As the complexity of converged data and voice networks continues to increase, NetIQ extends VoIP expertise to include event monitoring for the call server and gathers call quality data in real time that can be used to accurately and quickly reflect the end user call experience. 

Avaya Communication Manager is a scalable, survivable telephony solution for enterprises and branch offices, providing call processing, messaging, and contact center functions.

Key Features and Benefits

Monitor Avaya Communication Manager server health by tracking key metrics, including CPU, memory usage and hard drive disk space in addition to key performance and availability metrics for the server

Knowledge Scripts® gather data for call quality and call activity metrics in addition to call failures. Historical call activity can easily be reported

Communication Manager clusters are discovered with a single discovery job

Track phone deregistration and disconnection status, real-time voice quality statistics on active phones, and an inventory of phones configured for Communication Manager

Announcement activity including dropped calls, queued calls, and peak port usage is available through the AppManager console