BlackBerry Enterprise Server Monitoring

Proactively reduce downtime and improve availability of your BlackBerry environment - Pinpoint Device, Network or Server Issues.

The BlackBerry Enterprise Server Monitoring Solution provides centralized management of your distributed BlackBerry environment. In addition to optimizing your performance and ensuring availability through automated event detection and correction, this solution runs prepackaged reports showing user-to-server associations and manages end-to-end connectivity.

Blackberry Service Monitoring Schematic

Monitor

• Internal Network availability
• External network performance
• Wireless Carriers
• Directory Services
• Messaging Servers
• Firewall issues
• Remote devices across dispersed geographies
• BES System Integrity
• User & Server Relationships
• End to End Connectivity and Response Times

Key Benefits

• Supplies performance reporting. Generates reports for BlackBerry resource usage, allowing you to compare performance data to messaging activity. While the product provides prepackaged performance, messaging traffic and Service Level Agreement reports, AppManager for BlackBerry stores performance data directly in a SQL Server database, making long-term trend analysis easy.

• Provides event management. Delivers robust event management by proactively detecting potential problems that can impact the availability of your BlackBerry environment.
•  Validates end-to-end connectivity. Automatically sends Exchange Server messages through the BlackBerry Enterprise Server into the wireless relay. In addition to alerting administrators to failures in the system, this module measures and reports propagation latency.
• Decreases costs. Lowers support costs by enabling you to view the health and status of your distributed BlackBerry environment from a central location. Prepackaged business rules, known as Knowledge Scripts, summarize industry best practices for managing your environment.

• Presents data in easy-to-read end-user reports.Gathers detailed user activity and account information ideal for administrative and reporting purposes. Average message size and daily traffic reports provide trending and sizing guidance. For each managed server, the module easily details end-user and messaging server attributes, allowing easy analysis of the relationship between a BlackBerry Enterprise Server and associated mailbox and messaging servers.

Blackberry Service Reporting

Management Functions

Here are some of the out-of-the-box management functions provided by AppManager for BlackBerry:

• Monitors the availability of critical Windows NT Services, such as BESAlert and BlackBerry Server.
• Tracks and reports the total amount of disk space used by the BlackBerry Enterprise Server tracking log.
• Determines messages that can be automatically archived or deleted when DebugLogSize exceeds a predetermined amount.
• Identifies hung or blocked threading within the BlackBerry Enterprise Server to the Exchange connection and re-establishes new threads by automatically restarting the BlackBerry Enterprise Server NT Services.
• Alerts and gathers metrics on actual message delivery time from mailbox to wireless handheld devices.
• Provides up/down alerts and trending metrics for overall end-to-end connectivity.
• Calculates message activity (in bytes) to all handhelds.
• Provides attributes for each user serviced by the BlackBerry Enterprise Server.
• Interrogates BlackBerry Enterprise Server to list all Exchange messaging servers and the total number of BlackBerry-enabled mailboxes for each.
• Provides detailed data that quickly lists all messaging servers with mailbox accounts that are serviced by the BlackBerry Enterprise Server.

Implementation

The solution combines Ancoris services with the implementation of NetIQ's BlackBerry module which is one component of NetIQ's AppManager Suite . The Ancoris Extension Framework for MOM extends Microsoft Operations Manager to include BlackBerry monitoring, both environments provide monitoring for Microsoft Exchange and AppManager additionally provides support for Lotus Domino.

Ancoris consultants can provide detailed planning, design and implementation for monitoring your whole messaging infrastructure.

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