Ancoris provides a range of bundled deployment service packages designed to support organisations looking to deploy Google Apps for Business. Our service offerings are designed for:
| Small / Medium Business: | for organisations with fewer than 250 employees |
| Corporate: | for organisations with 250 to 2000 employees |
| Enterprise: | for organisations with over 2000 employees |
"Activation only": Ancoris provides basic account activation services without email migration.
"Assisted" Email Implementation: Ancoris provides comprehensive deployment, training and support services including configuration and testing of data migration tools for customer managed data migration. Ancoris provides coaching and support to your IT team during the implementation; providing knowledge transfer to help your team to become Google Apps experts.
"Fully Managed" Email Implementation: Ancoris supplies Google Apps for Business and provides a customised deployment, training and support services including options for multi-phased/staged deployments, split-delivery/hybrid deployments and full management of supported data migration.
Small / Medium Business (< 250 users)
Google Apps deployment services for Small / Medium Business (< 250 Users) v
| Service Tasks | Standard Packages | |||
| Deployment Packages | Activation Only |
Assisted Email Implementation |
Fully Managed Email Implementation | |
| Service Activation | ||||
| Service Provisioning | X | X | X | |
| Validation | X | X | X | |
| Application Enablement | X | X | ||
| Project Management | ||||
| Monitor and report on implementation progress | X | X | ||
| Service Administration | ||||
| Administrator Training | X | X | ||
| User Provisioning | X | X | ||
| Domain Shared Contacts | X | X | ||
| Branding | X | X | ||
| Email Mail-Flow Set-Up and Migration | ||||
| Define migration strategy | X | X | ||
| Test mail-flow | X | X | ||
| MX Record or routing changes | X | X | ||
| Client Configuration | ||||
| Gmail and Outlook | X | X | ||
| Blackberry (BES Server) | X | |||
| PDA (IPhone, Windows Mobile) | X | |||
| Email Security Configuration | ||||
| (N.B. built-in Postini Services for Google Apps only ** see Options for complete archiving or split delivery options) | ||||
|
Configure Postini Services for Anti-Virus and Anti-SPAM Best Practice (single policy) |
X | X | ||
| Advance configuration (multiple group policies, TLS) | X | |||
| Data Migration Set-Up (Customer Managed) | X | |||
| Configuration and set-up for customer managed data migration (** see Options for fully managed service) | ||||
| Set-up server to server tool for customer managed email data migration: Microsoft Exchange, Lotus Domino or IMAP pull | X | |||
| Calendar Migration set-up (server to server for supported mail-servers only ) | X | |||
| Contacts Migration set-up (server to server for supported mail-servers only) | X | |||
| Demonstrate use of End-User or Client migration tools (PST Uploader, Google Apps Sync for Outlook etc) | X | |||
| Test migration strategy | X | |||
| Support during customer managed data migration | X | |||
| Data Migration (Fully Managed) | X | |||
| Training Packages |
||||
| User Training and Transition Management | ||||
| Email and Calendar Training for core user subset (** see note) | X | X | ||
| Support Packages |
||||
| Administrator Support - Business Hours (12 months subscription) | X | X | ||
| Administrator Support - Extended Hours - 24 x 7 (12 months subscription) | Opt | Opt | ||
| Cloud Skills Academy - End-User E-Learning Portal (12 months subscription ** see note) | X | X | ||
Corporate (251 to 2000 users)
Google Apps deployment services for Corporate customers (250 to 2000 Users)| Service Tasks | Standard Deployment Packages | |||
| Deployment Packages | Activation Only |
Assisted Email Implementation |
Fully Managed Email Implementation | |
| Service Activation | ||||
| Service Provisioning | X | X | X | |
| Validation | X | X | X | |
| Application Enablement | X | X | X | |
| Project Management | ||||
| Monitor and report on implementation progress | X | X | ||
| Service Administration | ||||
| Administrator Training | X | X | X | |
| User Provisioning | X | X | X | |
| Domain Shared Contacts | X | X | X | |
| Branding | X | X | X | |
| Email Mail-Flow Set-Up and Migration | ||||
| Define migration strategy | X | X | X | |
| Test mail-flow | X | X | X | |
| MX Record or routing changes | X | X | X | |
| Client Configuration | ||||
| Gmail and Outlook | X | X | X | |
| Blackberry (BES Server) | X | X | ||
| PDA (IPhone, Windows Mobile) | X | X | ||
| Email Security Configuration | ||||
| (N.B. built-in Postini Services for Google Apps only ** see Options for complete archiving or split delivery options) | ||||
|
Configure Postini Services for Anti-Virus and Anti-SPAM Best Practice (single policy) |
X | X | X | |
| Advance configuration (multiple group policies, TLS) | X | X | ||
| Data Migration Set-Up (Customer Managed) | X | |||
| Configuration and set-up for customer managed data migration (** see Options for fully managed service) | ||||
| Set-up server to server tool for customer managed email data migration: Microsoft Exchange, Lotus Domino or IMAP pull | X | |||
| Calendar Migration set-up (server to server for supported mail-servers only ) | X | |||
| Contacts Migration set-up (server to server for supported mail-servers only) | X | |||
| Demonstrate use of End-User or Client migration tools (PST Uploader, Google Apps Sync for Outlook etc) | X | |||
| Test migration strategy | X | |||
| Support during customer managed data migration | X | |||
| Data Migration (Fully Managed) | X | |||
| Turnkey data migration project | X | |||
| Advanced Options | ||||
| Selection of advanced options as part of custom statement of work (e.g. SSO, Phased email migration, Fully Managed Email Data Migration, Split delivery (multiple email hosts), Legacy service co-existence, Email Archiving/Recovery (GMD), etc..) | X | |||
| Training Packages |
||||
| User Training and Transition Management | ||||
| Email and Calendar Training for core user subset (** see note) | X | X | X | |
| Support Packages |
||||
| Administrator Support - Business Hours (12 months subscription) | X | X | X | |
| Administrator Support - Extended Hours - 24 x 7 (12 months subscription) | Opt | Opt | ||
| Cloud Skills Academy - End-User E-Learning Portal (12 months subscription ** see note) | X | X | X | |
Note:
i) Cloud Skills Training is delivered as a series of sessions of up to 15 users at a time with 3 sessions scheduled per day. Larger numbers of users may be substituted by sessions facilitated by two instructors over half number of days)...e.g.60 users per session would mean 30 sessions over 10 days reduced to 15 larger sessions of 5 days.
ii) Single legacy mail-servers supported for standard SMB Deployment Services.
Up to 2 legacy mail-servers supported for standard Corporate Deployment Services(up to 1000 users).
Up to 4 legacy mail-servers supported for standard Corporate Deployment Services(1000 to 2000 users).
Custom Statement of Work for larger or more complex deployments
Enterprise (2000+ users)
Google Apps deployment services for Enterprise Accounts (> 2000 Users)Deployments for Enterprises in excess of 2000 users or those across multiple independent domains will often involve multiple business and IT stakeholders and may involve replication across business units or divisions. This will usually involve additional considerations such as:
- Selection of Google Apps elements to be deployed (e.g. is Sites rolled out at the same time as Email etc..)
- Phased Data Migration or User roll-out
- Co-Existence with legacy environments
- Multiple stakeholders
- Single Sign-On or advanced security lock-down
- Fully Managed Data Migration
We would recommend that the project is managed as distinct workstreams with the appropriate owners for each element:
- Requirements and Discovery Workstream:
- identify core business requirements and map these to the Google Apps functionality
- define priority and roll-out of individual Google Apps functionality
- determine any infrastructure pre-requisites to be addressed
- Solution Design and Migration Strategy Workstream:
- Develop high-level solution design for deployment of Google Apps
- Agree migration strategy across the enterprise
- Consideration of timingfor data migration and user roll-out phases
- User Communication, Training and Change Management Workstream
- Agree communication strategy to employees on move to Google
- Define and implement training program to:
- Maximise benefit from Google collaboration tools
- Smooth user transition from legacy mail/calendar client to Google web-client
- Technical Deploymentand MigrationWorkstream
- Execute the deployment based on the solution design and migration strategy agreed
- Multiple phases based on organisation structure and infrastructure (see Corporate Deployment for technical elements)
- Service Delivery Workstream
- Agree on-going administration processes (e.g. leavers/joiners provisioning)
- Agree post-implementation support processes for:
- Administrators
- End-users
Ancoris will develop a customised Statement of Work for Enterprise Migrations in conjunction with the client. Please ask to talk to a consultant.
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