Google Apps for Business support
Ancoris is a Google Enterprise Partner. As a Google "managed partner" we have direct access to Google's escalation processes, support and management teams.
Ancoris prides itself on offering vendor-level expertise in dealing with technical Google Apps for Business support enquiries.
Our specialists are accredited by Google as Google Apps Certified Deployment Specialists.
Why select Ancoris for your Google Apps for Business Support?
Google's standard support services only provide limited access to support specialists by email. Access by phone to Google is only available in the extremely unlikely event of a "Service Unusable" event.
Ancoris' support services expand on the basic Google support offering immediate access to support specialists and pro-active assistance with the entire implementation not just the Google elements.
Ancoris Premium Support Plans for Customer Administrators
These provide an enhanced service with direct access to our Google Apps specialists both on the phone and via email. We also make extensive use of web-conferencing facilities to allow you to show us exactly what you are experiencing. In this way we truly understand your issues and we can resolve issues promptly and professionally.
As a Google Enterprise Partner Ancoris has direct access to Google technical and implementation staff to escalate any critical issues.
On-site support may be available by arrangement.
Support Plan Details
The Ancoris Google Apps Support Plan provides telephone and email support (for designated Customer Administrators only) for technical issues related to Google Apps for Business services supplied by Ancoris.
7x24 Cover: Provision of email and web based communications mechanisms to allow customer to report issues 7x24. Provision of telephone based support during Ancoris normal working hours. Provision of telephone based support for P1 and P2 priority cases 7x24. Ancoris will aim to respond to P1 calls within 1 hour, provided the call is raised by phone
To raise a Google Apps Support case:
You may find the information you require in the Google Apps Knowledge Base.
If this is not sufficient and if you have a current Ancoris Support Agreement, designated administrators may raise a Support Case by:
- Please include the product and any diagnostic information in your email.
- This will raise a case for you and provide you with a Support Case reference number.
- You may telephone 0845 2626750 once you have raised the case by email and have received a Case reference number.
Google Apps Support for End-users
Ancoris Google Apps support agreements provide assistance to Customer Administrators only. If you need help then customer end-users should contact their own internal support helpdesk.
You may subscribe for the Cloud Skills Academy. This is an on-line e-learning resource which provides comprehensive help and "how-to" examples. See details and demo. Please ask your administrator to contact Ancoris for more information.
You may also find the Google Apps User Help pages of some assistance.
Google Apps Training for End-users
Ancoris also offers Google Apps training courses for end-users covering Google Apps Email, Docs and Sites.
This includes transition or migration training for end-users with experience of Microsoft Outlook, Lotus Notes, Microsoft Office.
Please ask your administrator to contact Ancoris for more information.