Google Apps Premier Edition support
Ancoris is a Google Enterprise Partner and has direct access to Google's escalation processes. Ancoris prides itself on offering vendor-level expertise in dealing with technical Google Apps Premier Edition support enquiries.
Support for Administrators
Why select Ancoris for your Google Apps Premier Edition Support?
Google's standard support services only provide limited access to support specialists by email. Access by phone to Google is only available in the extremely unlikely event of a "Service Unusable" event.
Ancoris' support services expand on the basic Google support offering immediate access to support specialists and pro-active assistance with the entire implementation not just the Google elements.
Ancoris Premium Support Plans for Customer Administrators
These provide an enhanced service with direct access to our Google Apps specialists both on the phone and via email. We also make extensive use of web-conferencing facilities to allow you to show us exactly what you are experiencing. In this way we truly understand your issues and we can resolve issues promptly and professionally.
As a Google Enterprise Partner Ancoris has direct access to Google technical and implementation staff to escalate any critical issues.
On-site support may be available by arrangement.
Support Plan Details
The Ancoris Google Apps Support Plan provides telephone and email support (for designated Customer Administrators only) for technical issues related to Google Apps Premier Edition services supplied by Ancoris.
Support Hours
Support is provided from Monday through Friday 0900 to 1730.
Extended hours support is available by arrangement.
To raise a Google Apps Support case:
You may find the information you require in the Google Apps Knowledge Base.
If this is not sufficient and if you have a current Ancoris Support Agreement, designated administrators may raise a Support Case by:
- Sending an email to: support@ancoris.com
- Please include the product and any diagnostic information in your email.
- This will raise a case for you and provide you with a Support Case reference number.
- You may telephone 0845 2626750 once you have raised the case by email and have received a Case reference number.
End-User Support
Google Apps Support for End-users
Ancoris Google Apps support agreements provide assistance to Customer Administrators only. If you need help then customer end-users should contact their own internal support helpdesk.
You may subscribe for the Cloud Skills Academy. This is an on-line e-learning resource which provides comprehensive help and "how-to" examples. See details and demo. Please ask your administrator to contact Ancoris for more information.
You may also find the Google Apps User Help pages of some assistance.
Training for End-Users
Google Apps Training for End-users
Ancoris also offers Google Apps training courses for end-users covering Google Apps Email, Docs and Sites.
This includes transition or migration training for end-users with experience of Microsoft Outlook, Lotus Notes, Microsoft Office.
Please ask your administrator to contact Ancoris for more information.
Not an Ancoris customer?
Not an Ancoris Customer? Sign up for Google Apps Support Services
If you are not an existing Ancoris customer but you are looking for help with deployment of Google Apps and are a company or organisation based in the UK or Ireland please register here.
