Support services for G Suite administrators
Ancoris’ support services expand on the basic service from Google and offer immediate access to support specialists and pro-active assistance. We cover not only the core G Suite services, but also the environment in which your Google implementation exists.
This service gives your designated customer administrator direct access to our G Suite specialists both on the phone and via email. We also make extensive use of web-conferencing facilities so that we may understand the full extent of your issues and resolve them promptly and professionally.
G Suite Support Plans
We offer a number of support plans. Each of those has a different level of service to allow you to select the best option for your requirements.
- Essential Support plan provides telephone and email support for technical issues related to the complete set of G Suite services.
- Comprehensive Support plan builds on Essential Support and adds end-user self help support using the Cloud Skills Academy, our integrated e-learning platform.
- Enterprise Support plan has a strategic focus. It is aimed at organisations which are looking to use G Suite and the Google Cloud Platform as part of their digital transformation initiative. It includes:
- Operational reviews
- Service reviews and Google strategy discussions
- Adoption advocacy and transformation initiatives
- Advice on adoption of third party applications listed in G Suite Marketplace
- Free consultancy to assist you in making the most of your G Suite environment