- The council needed to upgrade their IT platform before the Windows XP end of life in April 2014. The challenge for the council was to provide great technology in a climate of severe budget austerity.
- The council either had to upgrade their 3,500 desktop computers and 800 laptops or find a new means to give employees access to council systems, on devices that did not need to be constantly upgraded or managed by IT staff.
- They already had widespread use of Citrix to deploy managed applications to the desktop.
- CESG, the UK government agency responsible for IT security, had developed security standards for councils using the Chrome operating system