Ancoris created the Cloud Skills Academy in 2009 to fill a gap in end-user training and support for Google Apps, and Cloud Skills became Google’s first referred training partner in Europe in January 2010. Since then, we have been looking at new ways to help users migrate to G Suite and keep up with new feature releases, both in our elearning platform and through virtual and face-to-face training.
A blended learning solution
Our new iteration of the Cloud Skills Academy offers a blended learning solution that can be integrated into a customer’s own deployment plan. Our customer-branded Google Sites template is copied to the customer domain and training is provided so that customers can update this site, add their own information, and turn the site into a one-stop portal for end-user training and support.
As well as providing links to useful Google training resources such as G Suite hints and tips, we also link to our central resource of content which is tailored to helping users during their first days with G Suite.
Users can read step-by-step instructions, try features out for themselves, and view frequently asked questions on Gmail, Calendar, Drive, Docs, Hangouts, Sites and Google+.
Once the G Suite deployment is complete, the site can be kept in place to provide up-to-date information on G Suite for new joiners, or users wanting to learn about new apps in the suite.
Keeping track of new G Suite functionality
Over 200 new features have been added to G Suite in the last year with no need to install new versions or updates. To keep end-users up-to-date with these new features, the Cloud Skills Academy will include a video gallery that showcases the new features released in G Suite each month, allowing users to learn about a topic in a few minutes, without the need to sign into an elearning system or leave their browser.
A monthly blog will also be available, which will summarise all new feature releases and provide links to our videos.
Easy access to support within G Suite
To make it even easier for users to access our new content and videos, we are updating our Cloud Skills Academy chrome extension to provide links to all of the learning content relevant to the application that users are working in. If new content is available e.g. a new feature video, an alert will show on the extension.
We hope you are as excited about the changes to the Cloud Skills Academy as we are. By taking a blended approach, we will offer assistance to all users, regardless of their preferred learning style. Contact us at Ancoris if you want to learn more about the Cloud Skills Academy.