About the project
When the UK went into lockdown in March 2020 in response to the Covid-19 pandemic, Citizens Advice advisers across the country could no longer meet with clients face to face. Using Google Meet hardware supplied by Ancoris and ASUS, Citizens Advice Manchester was able to replicate the suspended outreach sessions by working with partner venues that were still allowed to offer face-to-face services. The project began with a one-month pilot in a SureStart centre, using demonstration hardware borrowed from Ancoris and ASUS. This proved so successful that the solution was quickly rolled out to other partner venues across the city, with hardware in almost a dozen locations a year later.