- Data was growing faster than eir’s ability to store and manage it, as the company developed new products and attracted new customers. Users and the IT team were constantly having to find workarounds — such as manually deleting old files and emails — and were spending a lot of time dealing with storage issues.
- New procedures needed to be implemented and enforced when GDPR came into effect — without adding to eir’s management overhead. Data was being stored in multiple locations, including on local devices. While the data was secure, it was complicated to administer and it was hard for the IT team to ensure the necessary retention policies were being applied.
- The ability of eir’s teams to work together effectively was being challenged by a company restructuring that included opening several new offices across Dublin.
- Face-to-face meetings were harder to organise, while existing productivity tools made it difficult for users to create, share and edit documents together as the company moves forward with an ambitious programme that includes developing an extensive fibre optic network, attracting new customers and greatly expanding its range of products.