The Rentokil team is mobile and visits customer locations to perform pest control services internationally. The digital app based solution has enabled 14,000 frontline colleagues via cloud-connected Android based apps for customer installation and servicing. Not only is the solution improving efficiency and quality of pest control service, it also provides a competitive advantage in highly regulated markets.
This app is now enabling Rentokil to send technicians with no prior knowledge of the site and deliver the same quality service.
In regulated markets, visibility is key. Linking its technician based apps to the main solution will create an end to end digital ecosystem
Rentokil technicians are using this toolset many times a day and prefer this to the traditional methods
They can walk around a site with Rentokil technicians, interact with the site digitally and see realtime pest control information
Replatforming to phones from PDAs will enable Rentokil to remove 14,000 PDA’s from its front line
"Digitising our test collection process was something we'd wanted to do for a while, but every time we considered it, it always seemed too complicated and expensive. It wasn't until we talked to Ancoris, that we finally felt it was possible."
Quality Manager and Project Leader
Our customer collects and tests biological samples on behalf of clients nationally. The paper based collections in the field required manual, error prone, re-keying of data into heritage systems for tests and reporting at head office.
Our solution is a cloud-based web application at Head Office, connected both to a mobile App used by collection technicians on Android devices and to the existing laboratory system.
Jobs are now allocated based on availability or distance to job, reducing mileage and expense costs
The automation of invoicing and expenses is saving time, effort and over 25,000 sheets of paper per annum.
Reduced the average time taken to report to customers from up to 5 days to just a few hours in the best cases.
Because there's only one point of data entry, there is absolute confidence in the quality of the data.
Because reports are sent more quickly to customers, invoicing happens more quickly, helping cashflow
"Working with Ancoris, we've been able to digitally transform our test collection process so we can report results to customers in hours rather than days, while eliminating steps that were most likely to create data quality issues. Our customers are delighted with the improvements to our service and our Collection Technicians out in the field love the new tools we've given them to make their jobs easier."
25th November 2020 / 5 min read
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