As a Google Cloud Premier Partner we have experience of large-scale deployments of Chrome devices and can provide you with advice and advanced support. Here are some of the most frequently asked question when it comes to Chrome Enterprise Upgrade.
Chrome Enterprise Upgrade was previously referred as Chrome Enterprise Licence.
You need to buy one licence per device. The Chrome Enterprise Upgrade allows you to enroll your devices within your G Suite domain and set device policies.
As per the Google Help Center, perpetual Chrome Enterprise Upgrades are not transferable between devices. If you encounter a hardware issue and need to replace a Chrome device, the Upgrade can be transferred to a replacement of the same model. Using the deprovisioning feature within the Admin console on a damaged device will free up its Upgrade, allowing you to enroll the same model replacement.
Each perpetual Chrome Enterprise Upgrade lasts for the lifetime of the device it is enrolled on. Each device model is supported until it reaches End of Life. For more information about End of Life and the associated dates for each model, please visit the Chrome Auto Update Policy page.
For annual Upgrade, you can unenroll a device and transfer the subscription to another device (of any model) in the same domain.
Chrome Enterprise Upgrade policies are defined within a G Suite / Cloud Identity domain. When a user from your domain logs into a Chrome Device (or Chrome for Windows/Linux/Mac), they are subject to these policies. Without a G Suite / Cloud Identity domain you are unable to push policies to Chrome Devices. For more information about the policies available to G Suite administrators please see http://goo.gl/P5tgc.
Your G Suite domain must be in a verified state before you place your order with Ancoris. Please make sure you are able to login to your G Suite domain (http://admin.google.com) and that there is no warning about verifying the domain before you place your order.
If you don’t have an existing G Suite domain, a Google Enterprise Support login will be created for the technical contact so it should be someone who should have Super Administrator privileges to your G Suite domain.
If you purchased your G Suite licences through Ancoris please call 0845 2626 750.
If you didn’t purchase your G Suite licences through Ancoris, please call your own G Suite Partner.
If you purchased your G Suite licences directly from Google please contact Google Support.
Orders will be dispatched within 3 working days. A signature will be required for delivery.
Chrome Enterprise Upgrades cannot be returned in any circumstances whatsoever.
Ancoris reserves the right to levy an administration charge in respect of the rotation of products and returns. Returns must be made subject to the following:
Dead on Arrival – 14 days swap out policy – please contact Ancoris on 0845 2626 747 for instructions.
After the DOA policy (above) for your device has expired, the 1 year warranty is direct with the manufacturer:
Please visit Chromebook Help.
Ancoris can provide Chromebook deployment and integration services call our corporate sales team on 0345 2626 747. For self help, please visit Chrome device Quick Start
Please visit Google Meet Hardware Help
If you have already purchased a Google Meet Hardware or annual Chrome Enterprise Upgrade from a Google reseller, Google does not allow the annual Chrome Enterprise Upgrade to be purchased from any other reseller.
Annual Upgrades can only be transferred to a new reseller at renewal time. If you wish to discuss your options, please contact us.
All licences within a single Google domain are co-termed with a common renewal date.
For additional Google Meet Hardware devices which are purchased during an existing annual term, a pro-rated licence quote will be issued to reflect only the number of months remaining in your annual term.