Google Workspace helps Glyndebourne with collaboration

English opera company Glyndebourne started out in 1934 as an intimate gathering for opera enthusiasts at the founder’s home. Today, it is a 1,200 seat Opera House that has grown in size over the years, now putting on 120 performances a year.
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"You can imagine how thrilled we were to learn that a single suite of products - Google Workspace - could resolve all of our problems around hosting, mobility and collaboration. Google Workspace has changed the way we work since employees can now access their work directly from their mobiles."

Richard Wells

Head of Information Technology, Glyndebourne Opera House

About the project

Glyndebourne Opera House wanted to replace its Microsoft computer system, as it required too much maintenance and could not be accessed remotely. We worked with Glyndebourne to introduce Google Workspace, which allowed staff to access documents from their Google accounts on their mobile devices.
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Then

  • Glyndebourne relied on traditional Microsoft Office, Sharepoint and Exchange infrastructure that required time consuming maintenance
  • Complex remote access connection processes meant poor communication as stage hands could not always access their email, schedules or documents.
  • Ushers had no access to corporate IT.
  • IT Team spent three full days a month maintaining Microsoft applications, updating software and troubleshooting remote employee issues.
  • The organisation was running out of storage for videos and sheet music.

Now

  • Google Workspace has changed the way they work as employees can access their work directly from their mobiles.
  • Improved collaboration and communication between staff members – documents such as weekly rosters for ushers are shared as a Google Sheet rather than sent as email attachments.
  • Headquarter staff now more efficient and resourceful, posting popular news bulletins online rather than printing them out.
  • The number of computer users has nearly doubled to 200, but IT resources have remained the same. Being free from support and troubleshooting issues means they can spend their time on creating high quality recordings of performances and improving their digital presence on their YouTube channel.

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