Transformation Workshops help HMV maximise their use of Google Workspace

hmv is a leading specialist retailer of music, film, games and technology products, with over 120 stores around the UK, offering a wide selection of new release and catalogue titles.

"Most people are quite cynical about the idea of a transformation workshop and whether it can deliver any real benefit – until they actually sit in with the Ancoris team and see it done. Ancoris are fantastic at working with users to explain the possibilities, get everyone engaged and working hard."

Derek Walklate

Service Delivery Manager, HMV Retail

About the project

HMV Retail had already integrated Google Workspace in the company’s culture, but they wanted to take it to the next level. Business teams took part in Transformation Workshops to explore how they could maximise their use of Google Workspace and improve some of their existing processes.


  • IHMV Retail implemented Google Workspace replacing Microsoft products
  • GMail and Google Drive become integral to the company’s culture
  • Google Meet is used to hold meetings with staff based at different offices and at regional level
  • HMV Retail was ready to take the next step and ask Ancoris to run a Transformation Workshop.  They wanted to explore how the company could use Google Workspace to improve processes and deliver further business benefits.

HMV oxford street


  • By the end of the workshop, initial scepticism has gone.  Everyone is fully engaged and developing ideas for improving processes with Google Workspace.
  • The workshop has also helped to change the culture of the team to become more innovative.
  • Current focus is to make internal and external communications much faster and sleeker.  For example, the finance team now uses Google Forms to gather store data and automatically collate the information into spreadsheets.  Time savings are freeing store staff for customer interaction and finance staff for data analysis.
  • HMV Retail held second transformation workshop for their HR and payroll department, with staff again finding new innovative ways to improve their day-to-day work with Google Workspace.
  • Company planning to roll out further workshops to the rest of the business.

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A Transformation Workshop is an opportunity to bring people, processes, and technology together to transform the way you work