- Up to three days to allocate manually around 40,000 jobs per week. Each engineer can only be given six jobs per day, with the company allocating clusters of jobs based on postcodes.
- Control centre staff don’t have real-time tracking of jobs, engineers and vans, making it harder to anticipate issues and take preventative action.
- Difficulties in providing precise information on job locations, so engineers waste time finding out exactly where to go.
- Time-consuming process at the end of every week to calculate the price that engineers are paid based on distance travelled.