Although we’re making increasing use of email, chat, video calls and social networks, telephone calls are still a key part of business communications. But as workers become more mobile and need to be able to work — and make and receive calls — from anywhere, many businesses are finding their current telephony solutions aren’t up to scratch.
Why aren't unified communications delivering?
Unified communication (UC) solutions were supposed to address this issue, but even UC solutions that use Voice over IP (VoIP) are almost always underpinned by an on-premise private branch exchange (PBX). Any company with a PBX knows they’re very hard to manage and deploy.
Cloud telephony does away with the PBX. Instead, all the applications needed to connect and manage calls — whether to internal or external numbers — run in the cloud and are managed by the cloud provider. “Smart” cloud telephony then enhances these basic call services through integration with other communication apps and by applying technologies such as machine learning (ML).
Here are 8 benefits of using smart cloud telephony in your business.
1. Syncs your communications across all your devices
Sync your communications across all your devices from your mobile phone to your laptop to your desk phone or headset, and quickly change which device you’ll use to answer calls.
2. Uses your calendar status to route calls
Use your calendar status to route calls to the right place, such as automatically sending calls to voicemail outside office hours or when you’re out of the office.
3. Lets you call from within other UC applications
Lets you call from within other UC applications like email, chat and videoconferencing.
4. Gives you as much context as possible
Gives you as much context as possible before you pick up a call, such as letting you know through caller ID that you’re being dialled into a particular videoconference.
5. Minimises interruptions from spam calls
Minimises interruptions from spam calls by identifying and moving calls to a spam folder before your phone rings.
6. Gives you accurate transcriptions of voicemails
Gives you accurate transcriptions of voicemails using speech recognition powered by machine learning.
7. Speeds up deployment of auto attendants
Speed up deployment of auto attendants (interactive voice response systems), using ML-powered speech synthesis to convert typed prompts to natural-sounding audio.
8. Provides quick and easy management
Provides quick and easy management of users — whether you’re giving a new employee a phone number or migrating your existing employees and numbers —through browser-based admin tools.
All these benefits are now available to Google Workspace users through Google Voice. An add-on for Google Workspace, Google Voice is based on Google’s experience of running high-quality cloud telephony on a global scale to meet its own needs, as well as its experiences providing voice services for millions of users as part of products like click-to-call in Google Ads and worldwide calling in Google Maps. Google Voice is currently available in the UK and 10 other countries, with more countries being added all the time, and is compatible with desk phones and headsets from a growing number of vendors.
Working with a Google Workspace Premier Partner
Ancoris is only one of a handful of European Google Cloud partners with the Work Transformation Enterprise specialisation. Our deployment experts will help you make a smooth transition―for the technology and for the people using it.
A business is only as good as its people – so why not make them extraordinary? Empowering them to work better together not only unleashes their talent and creativity but makes them your competitive advantage. The modern, easy to use applications in Google Workspace make real-time collaboration a breeze. Combine Google Workspace with Chrome Enterprise and you've got the most secure and mobile workplace.
To complement our technical service delivery consultants, we have a dedicated in-house change management and user enablement team to guide you through the process.